2022 Swiss IT Sourcing Study Results Published

The 2022 Swiss IT Sourcing Study, conducted by Whitelane Research in collaboration with Navisco AG – Sourcing Professionals, investigates more than 350 unique IT sourcing relationships and more than 365 cloud sourcing relationships held by over 140 participants of the top IT spending organisations in Switzerland

IT Service Providers
Cloud Providers
Cloud sourcing relationships
IT sourcing relationships

Key findings from the 2022 Swiss study:

70% of organisations in Switzerland plan to outsource at the same rate or more in the next two years, with 37% confirming they will outsource more. Insourcing remains relatively high since 2020, the start of the Covid pandemic. Since then, one in five organisations indicate they will outsource less (this year 19%) – one of the highest levels in Europe alongside the United Kingdom and Nordics. Most organisations (79%) cite their desire for faster time-to-market and improved quality outcomes as the primary reason for insourcing. The pharmaceuticals sector is the only sector to contrast this result, with just 5% of respondents planning to outsource less.


Respondents planning to outsource less

In comparison to the rest of Europe in 2022, cost reduction is still the number one driver for organisations planning to outsource more in Switzerland (cited by 67%). Focus on core business is the second most important outsourcing driver with 64%, followed by access to resources/talent, which has increased by 13% in line with the ‘war for talent’ that is sweeping Europe. The sectors focused most on this topic are financial services and pharmaceuticals, where respectively 80% and 50% of respondents cite access to resources/talent as a reason for outsourcing more.

TCS 82%
EPAM 82%
DXC Technology 79%
Capgemini 79%

Top 4 only (Switzerland 2022)

Overall, respondents are satisfied with their IT Service Provider/s, with 92% of all 352 IT sourcing relationships rated satisfactory.

TCS and EPAM are the highest-ranked providers with a joint score of 82%, followed by DXC Technology and Capgemini (both at 79%).

The average satisfaction remains the same compared to last year at 74%, while across the five IT/cloud towers, satisfaction is highest for application providers at 78%.

This year’s study includes three new KPIs. Swisscom and IBM top the ranking for security with a score of 83%, while Swisscom also achieves first place for sustainability with 78%. Clients perceive EPAM as the most transformative service provider, scoring 76%. The transformative innovation KPI has the lowest average with 67%, while security has the highest with 78%.

Transformative Innovation

Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform share the top spot on the infrastructure cloud platform ranking with a score of 80%, while Microsoft Office 365 remains top of the software cloud platform ranking with 82%.

Almost one-third of respondents (29%) predict that 70% or more of their application portfolio will be running on a public cloud platform in the next two years. Changing from one cloud provider to another is a challenge for the majority of organisations; only 8% said it was somewhat easy to easy, while none of the participants said it was very easy. 42% would also consider moving a significant percentage of their cloud load to a European solution.

Purchase the full Swiss report

The 2022 Swiss report ranks the IT service providers by three IT domains (applications, data centre and end-user services), as well as by eight different KPIs. The cloud providers are ranked by infrastructure and software cloud platforms and by four KPIs. The report also covers the latest IT and cloud sourcing trends. Please contact info@whitelane.com for more information.

Request the Swiss management summary

Read the key findings of the 2022 Swiss IT Sourcing Study.

(Please note the management summary is only provided to end-user organisations and is not to service providers, consultants, etc.).