Annual Research Studies
Whitelane Research’s unique and extensive annual IT sourcing studies survey CIOs of the largest IT spending organisations in different European countries about their opinion on their outsourcing plans and IT/Cloud service providers.
Since 2013, we have conducted our annual IT sourcing studies in the following countries:
Participation in the study is on the basis of complete confidentiality and anonymity and only aggregated data is used to present the research findings.
Based on feedback, an extensive report (free for participants) is created that covers the following topics:
Annual Research Studies
Whitelane Research’s unique and extensive annual IT sourcing studies survey CIOs of the largest IT spending organisations in different European countries about their opinion on their outsourcing plans and IT/Cloud service providers.
Since 2013, we have conducted our annual IT sourcing studies in the following countries:
Belgium
Denmark
Finland
France
Germany
Luxembourg
Netherlands
Norway
Spain
Sweden
Switzerland
United Kingdom
Participation in the study is on the basis of complete confidentiality and anonymity and only aggregated data is used to present the research findings.
Based on feedback, an extensive report (free for participants) is created that covers the following topics:
Overview of the IT Outsourcing Landscape
Main Sourcing Trends
Governance and IT Procurement Trends
Positioning of the Main IT Outsourcing Service Providers Based on Different Key Performance Indicators (KPIs)
Ranking of the IT Outsourcing Service Providers across four different IT Domains
Ranking of the Cloud Providers by Infrastructure and Software Cloud Platforms
Overview of the IT Outsourcing Landscape
Main Sourcing Trends
Governance and IT Procurement Trends
Positioning of the Main IT Outsourcing Service Providers Based on Different Key Performance Indicators (KPIs)
Ranking of the IT Outsourcing Service Providers across four different IT Domains
Ranking of the Cloud Providers by Infrastructure and Software Cloud Platforms
In addition to receiving a copy of the final report, participants are invited to a half day executive event where the results of the study are presented. These events also feature client presentations from CIOs talking about their outsourcing experience and lessons learned.
European report
Whitelane’s European report, published at the end of each year, combines the data from each of the individual country studies, evaluating more than 5,000 unique IT sourcing relationships. The European report includes rankings for general satisfaction by industry (financial services, manufacturing, public sector and other), contract size and country/region. We also produce a dedicated European Financial Services report which investigates more than 1,100 unique IT sourcing contracts, held by financial services organisations.
Key Performance Indicators
The IT outsourcing service providers are ranked by nine different Key Performance Indicators (KPIs). The report shows how each service provider performs against the market average as well as in comparison with the previous year.
Account Management Quality
Business Understanding
Cloud Capability
Contractual Flexibility
Innovation
Price Level
Proactivity
Service Delivery Quality
Transformation Quality
IT domains
In addition to the overall ranking for general satisfaction, the IT outsourcing service providers are ranked by the following IT domains:
Application Development, Maintenance, Testing
Data Centre, Managed Infrastructure and Hosting
End-User Services
Managed (Cyber)Security Services (from September 2020)
Cloud providers
The cloud providers are ranked separately in our research studies by the following domains:
Infrastructure Cloud Platforms (IaaS/PaaS)
Software Cloud Platforms (SaaS)
