Annual Research Studies

Whitelane Research’s unique and extensive annual IT sourcing studies survey CIOs of the largest IT spending organisations in different European countries about their opinion on their outsourcing plans and IT/Cloud service providers.

Since 2013, we have conducted our annual IT sourcing studies in the following countries:

Participation in the study is on the basis of complete confidentiality and only aggregated data is used to present the research findings.

Based on feedback, an extensive report (free for participants) is created that covers the following topics:

Annual Research Studies

Whitelane Research’s unique and extensive annual IT sourcing studies survey CIOs of the largest IT spending organisations in different European countries about their opinion on their outsourcing plans and IT/Cloud service providers.

Since 2013, we have conducted our annual IT sourcing studies in the following countries:

  • Belgium

  • Denmark

  • Finland

  • France

  • Germany

  • Luxembourg

  • Netherlands

  • Norway

  • Spain

  • Sweden

  • Switzerland

  • United Kingdom

Participation in the study is on the basis of complete confidentiality and anonymity and only aggregated data is used to present the research findings.

Based on feedback, an extensive report (free for participants) is created that covers the following topics:

  • Overview of the IT Sourcing Landscape

  • Main Sourcing Trends

  • Governance and IT Procurement Trends

  • Positioning of the Leading IT Sourcing Service Providers Based on Different Key Performance Indicators (KPIs)

  • Ranking of the IT Sourcing Service Providers across different IT Domains

  • Ranking of the Cloud Providers by Infrastructure and Software Cloud Platforms

  • Overview of the IT Outsourcing Landscape

  • Main Sourcing Trends

  • Governance and IT Procurement Trends

  • Positioning of the Main IT Outsourcing Service Providers Based on Different Key Performance Indicators (KPIs)

  • Ranking of the IT Outsourcing Service Providers across four different IT Domains

  • Ranking of the Cloud Providers by Infrastructure and Software Cloud Platforms

In addition to receiving a copy of the final report, participants are invited to a half day executive event where the results of the study are presented. These events also feature client presentations from CIOs talking about their outsourcing experience and journey.

European Report

Whitelane’s European report, published at the end of each year, combines the data from each of the individual country studies, evaluating more than 8,500 unique IT and cloud sourcing relationships. The European report includes rankings for general satisfaction by industry, contract size and country/region. We also produce industry sector reports for financial services and manufacturing.

2024/2025 European
IT Sourcing Study

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Participants
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IT/Cloud Providers

Key Performance Indicators

The IT sourcing service providers are ranked by five different Key Performance Indicators (KPIs). The report shows how each service provider performs against the market average as well as in comparison with the previous year.

  • Service Delivery

  • Account Management

  • Price Level

  • Transformation
  • Innovation

IT Domains

In addition to the overall ranking for general satisfaction, the IT service providers are ranked by the following IT domains:

  • Application Services

  • Infrastructure & Cloud

  • Workplace Services

  • Security Services

  • Network & Telecommunications

Cloud Providers

The cloud providers are ranked separately in our research studies by the following domains:

  • Infrastructure Cloud Platforms (IaaS/PaaS)

  • Software Cloud Platforms (SaaS)

Our partners:

We work with local partners in the following countries: