Annual Research Studies

Whitelane Research’s unique and extensive annual IT sourcing studies survey CIOs of the largest IT spending organisations in different European countries about their opinion on their outsourcing plans and IT/Cloud service providers.

Since 2013, we have conducted our annual IT sourcing studies in the following countries:

Participation in the study is on the basis of complete confidentiality and anonymity and only aggregated data is used to present the research findings.

Based on feedback, an extensive report (free for participants) is created that covers the following topics:

Annual Research Studies

Whitelane Research’s unique and extensive annual IT sourcing studies survey CIOs of the largest IT spending organisations in different European countries about their opinion on their outsourcing plans and IT/Cloud service providers.

Since 2013, we have conducted our annual IT sourcing studies in the following countries:

  • Belgium

  • Denmark

  • Finland

  • France

  • Germany

  • Luxembourg

  • Netherlands

  • Norway

  • Spain

  • Sweden

  • Switzerland

  • United Kingdom

Participation in the study is on the basis of complete confidentiality and anonymity and only aggregated data is used to present the research findings.

Based on feedback, an extensive report (free for participants) is created that covers the following topics:

  • Overview of the IT Outsourcing Landscape

  • Main Sourcing Trends

  • Governance and IT Procurement Trends

  • Positioning of the Main IT Outsourcing Service Providers Based on Different Key Performance Indicators (KPIs)

  • Ranking of the IT Outsourcing Service Providers across four different IT Domains

  • Ranking of the Cloud Providers by Infrastructure and Software Cloud Platforms

  • Overview of the IT Outsourcing Landscape

  • Main Sourcing Trends

  • Governance and IT Procurement Trends

  • Positioning of the Main IT Outsourcing Service Providers Based on Different Key Performance Indicators (KPIs)

  • Ranking of the IT Outsourcing Service Providers across four different IT Domains

  • Ranking of the Cloud Providers by Infrastructure and Software Cloud Platforms

In addition to receiving a copy of the final report, participants are invited to a half day executive event where the results of the study are presented. These events also feature client presentations from CIOs talking about their outsourcing experience and lessons learned.

European report

Whitelane’s European report, published at the end of each year, combines the data from each of the individual country studies, evaluating more than 5,000 unique IT sourcing relationships. The European report includes rankings for general satisfaction by industry (financial services, manufacturing, public sector and other), contract size and country/region. We also produce a dedicated European Financial Services report which investigates more than 1,100 unique IT sourcing contracts, held by financial services organisations.

Key Performance Indicators

The IT outsourcing service providers are ranked by nine different Key Performance Indicators (KPIs). The report shows how each service provider performs against the market average as well as in comparison with the previous year.

  • Account Management Quality

  • Business Understanding

  • Cloud Capability

  • Contractual Flexibility

  • Innovation

  • Price Level

  • Proactivity

  • Service Delivery Quality

  • Transformation Quality

IT domains

In addition to the overall ranking for general satisfaction, the IT outsourcing service providers are ranked by the following IT domains:

  • Application Development, Maintenance, Testing

  • Data Centre, Managed Infrastructure and Hosting

  • End-User Services

  • Managed (Cyber)Security Services (from September 2020)

Cloud providers

The cloud providers are ranked separately in our research studies by the following domains:

  • Infrastructure Cloud Platforms (IaaS/PaaS)

  • Software Cloud Platforms (SaaS)

Research by country/region:

Below are the latest research studies published for each country/region with the key findings available.

2020 Belgium & Luxembourg
2019 France
2019 Germany
2020 Netherlands
2020 Nordic
2020 Spain
2020 Switzerland
2020 United Kingdom
2019/2020 Europe

Research by country/region:

Below are the latest research studies published for each country/region with the key findings available.

2020 Belgium & Luxembourg
2019 France
2019 Germany
2020 Netherlands
2020 Nordic
2019 Spain
2020 Switzerland
2020 United Kingdom
2019/2020 Europe

Our partners:

We work with local partners in the following countries/regions:

Germany & Switzerland
Nordics & United Kingdom
Netherlands & Spain

Our partners:

We work with local partners in the following countries/regions:

Germany & Switzerland
Nordics & United Kingdom
Netherlands & Spain
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