2025 IT Sourcing Study – Spain
The 2025 Spanish IT Sourcing Study, conducted by Whitelane Research in collaboration with Eraneos, is the most comprehensive analysis of IT service and cloud platform provider performance in Spain. Based on input from more than 300 of the country’s largest IT spending organizations, the study evaluates over 900 unique IT sourcing relationships and more than 800 cloud platform relationships.
More Than a Third of Organizations Plan to Outsource More.
38% of respondents plan to increase spending on external IT providers, down from 43% in 2024, suggesting a more cautious approach. While 34% expect no change and just 9% plan reductions, uncertainty has increased, with 19% undecided (up from 13%), reflecting ongoing reassessment of sourcing strategies amid economic pressures, talent shortages, and evolving digital priorities.
Financial Services Lead Outsourcing Growth.
Nearly half of financial services organizations plan to increase spending—the highest across all sectors—while only 5% intend to insource. In manufacturing and chemicals, most organizations (54%) plan no change, and only 25% anticipate growth, indicating a more conservative approach. The public sector aligns with the national average, with 39% planning to outsource more. It also shows the highest uncertainty, with 24% undecided.
Scalability Drives Outsourcing Investment in Spain.
Once again, the leading reason organizations plan to increase spending on external providers is the need for greater scalability to meet business demands, cited by 71% of respondents. Access to resources and talent follows at 55%, while access to innovation and improved service quality are each mentioned by 42%. Cost reduction is far less influential, cited by just 12%—the lowest level recorded.
Widespread AI Investment Expected.
Notably, 95% of organizations plan to increase their AI-related investments over the next two to three years. Of these, 50% anticipate a significant increase and 45% foresee a moderate rise. Key obstacles to wider AI adoption include compliance concerns (53%), integration with existing systems (49%) and data quality challenges (47%).
Significant AI Investment
50%
Moderate AI Investment
45%
Knowledge Retention Drives Insourcing Decisions.
Only 9% of respondents plan to reduce spending on external providers over the next two years. The primary driver is retaining critical knowledge in-house (72%). While cost factors are also considered, with 31% citing insourcing as financially more attractive than outsourcing, they are notably less influential than strategic knowledge retention.
AI Adoption Accelerates, but Business Transformation Remains Limited.
AI adoption is increasing rapidly. Only 4% of respondents report that they are not using AI or generative AI tools—down significantly from 19% last year. Most organizations (42%) are using widely available tools such as ChatGPT and Microsoft Copilot, while 16% are experimenting with internally developed AI solutions that are not yet fully implemented. Despite this growing adoption, only 17% of respondents see a significant or transformative effect of their own GenAI solutions on their business operations.
Onshore Delivery on the Rise, Led by Financial Services.
The most significant growth potential is in onshore delivery, with 27% of organizations planning to increase usage. Meanwhile, 64% anticipate no change, and 9% expect a decrease. The financial services sector is leading this trend, with 38% of organizations increasing onshore usage—the highest across all industries.
Overall onshore increase
FS onshore increase
High Satisfaction Maintained Across IT Sourcing Relationships.
Survey respondents have evaluated 924 unique IT sourcing relationships, with 81% rated as “satisfied” or “very satisfied”—a three-point increase from last year and significantly above the 2024/2025 European average of 70%. Only 4% of relationships were rated between “somewhat unsatisfied” and “unsatisfied,” down from 6% in 2024. Notably, no respondents rated any relationship as “very unsatisfied.”
Spain 2025
81%
Europe 2024/2025
70%
Record-High Satisfaction Across IT Service Providers.
This year’s ranking features 34 providers, with seven new entrants: Babel Group, HCLTech, Hiberus, KPMG, PwC, Satec, and Vass. In the general satisfaction ranking, Ayesa and DXC Technology share first place with a score of 89%, followed by Hiberus (87%), Fujitsu (86%), and Inetum and Seidor (both with 84%). The average satisfaction has increased by two percentage points to 79%, the highest level to date.
General Satisfaction (Top 5)
Exceptional Performers
Ten IT service providers have achieved exceptional performance in one or more IT service towers, with satisfaction scores exceeding the market average and above the standard deviation:
General Satisfaction: Ayesa, DXC Technology, Fujitsu, Hiberus, Inetum and Seidor
Application Services: Ayesa, DXC Technology, Hiberus and T-Systems
Cloud & Infrastructure Services: Ayesa, Capgemini, DXC Technology, Fujitsu, Hiberus and Seidor
Workplace Services: Atos, DXC Technology, Econocom and Fujitsu
Security Services: Ayesa, Capgemini, DXC Technology and Fujitsu
Clients Seek More Strategic Partnership from Providers.
The top weakness cited by respondents is that providers do not challenge their clients enough (43%). Other notable concerns include the use of inexperienced resources (32%) and the perception that providers do not act as true strategic partners (30%).
AI and Generative AI Integration Show Room for Improvement.
This year, clients evaluated service providers on a new KPI that measures how they leverage Artificial Intelligence (AI) and Generative AI tools to enhance and optimize their services. Only four providers stand out with notably higher scores: GFT (83%), EY (80%), Hiberus (76%), and PwC (72%). Overall, the average score is 60%, the lowest across the seven KPIs, indicating significant opportunities for improvement in AI adoption and application.
The majority of Organizations Plan to Expand or Maintain Public Cloud Use.
Thirty-nine per cent of respondents plan to increase their public cloud usage, while 44% expect to maintain their current levels. Only 3% intend to reduce usage, and 14% remain undecided, indicating overall confidence in cloud adoption.
AWS, GCP, and Salesforce Lead Cloud Platform Satisfaction.
Among the 808 cloud platform relationships evaluated, 72% were rated as “satisfied” or “very satisfied,” down five percentage points from 2024. AWS and GCP top the infrastructure cloud ranking with satisfaction scores of 81%, while Salesforce leads the software cloud category with a score of 78%.
IaaS/PaaS
SaaS
2025 Spanish IT Sourcing Study – Final Report
Whitelane’s final report delivers insights into IT sourcing trends, ranking IT service providers across applications, infrastructure, workplace, network & connectivity, and security. Providers are also evaluated on KPIs such as service delivery, AI/GenAI, sustainability, account management, pricing, transformation, and innovation. The report also ranks leading cloud platform providers for both IaaS/PaaS and SaaS. For details, contact info(@)whitelane.com.
