Among the 879 IT sourcing relationships evaluated, 79% are rated as satisfied or very satisfied by the clients, while 10% are categorized as somewhat dissatisfied to very dissatisfied.
The overall satisfaction ranking includes 25 IT service providers. New entrants include Atmira, Eviden (formerly part of Atos last year), EY, GFT, Oesía, and PwC. The average satisfaction is 78%, one percentage point lower than in 2022 but still the highest in Europe.
Ayesa (including Ibermática) and Fujitsu share the top position for overall satisfaction, with a satisfaction rating of 84%, followed by DXC Technology and TCS with 83%. These four providers have achieved exceptional performer status. This means their satisfaction scores stand out compared to other ranked service providers and exceed the market average, increased by the standard deviation.
In the strong (above average) performer category, T-Systems leads with a satisfaction score of 82%, followed by NTT DATA and Accenture (both at 81%), and Inetum, Capgemini, Deloitte and PwC (all four at 80%)