2023 Spanish IT Sourcing Study

The 2023 Spanish IT Sourcing Study, conducted in collaboration with Eraneos, examines more than 875 distinct IT sourcing relationships and close to 1,060 cloud sourcing relationships. This research involved over 285 participants from leading IT spending organizations in Spain across all industries.

Overall outsourcing continues to grow, although less than in previous years

In the next two years, 34% of respondents plan to increase their outsourcing activities, while 39% predict no changes. A smaller number (9%) of respondents intend to reduce their outsourcing activities, representing the lowest percentage in Europe.

34%

High growth expected in public sector, uncertainty in energy and utilities

The public sector stands out with notably higher intentions to outsource, as 42% plan to outsource more in the next two years, while only 4% plan to insource. Within the energy and utilities sector, a significant percentage of respondents (27%) are uncertain about their future outsourcing plans. This is likely a reflection of the general uncertainty in the energy sector around pricing and supply of energy resources.

Primary reasons for sourcing in Spain are more scalability and access to resources/talent

The primary motivation for organizations looking to increase outsourcing is to achieve greater scalability to meet their business needs (72%). Access to resources and talent (58%) ranks second most important, followed by access to innovation (43%). In contrast to the rest of Europe, cost reduction is not a high priority, voted the second least important factor at only 24%.

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Scalability
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Access to resources/talent
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Innovation

Clients plan to invest in security, automation and data

Clients are planning to invest heavily in enhancing security, resilience, and cyber defence, with 67% of respondents aiming to bolster their security measures and cyber defence capabilities. Automation investment comes second at 58%, followed by 51% of clients prioritizing developing or acquiring solutions and services to harness the full potential of Big Data.

Onshore is the preferred delivery model for most organisations

There is a growing interest in onshore outsourcing, with 32% of respondents planning to increase this delivery model. Nearshore outsourcing appears relatively stable, with 80% not planning any changes. However, the trend in offshore outsourcing is more cautious, with only 10% of respondents planning to increase its use.

GenAI being explored, far from an integral part of organisations’ strategies

One in two organisations are in the early exploration stage of Generative Artificial Intelligence (GenAI). The technology isn’t yet an integral part of their strategies, with one in five clients revealing that their organization doesn’t use GenAI at all. The financial sector shows the highest usage, while the public sector exhibits notably lower usage.

Ayesa 84%
Fujitsu 84%
DXC Technology 83%
TCS 83%

General satisfaction (Exceptional Performers)

T-Systems 82%
NTT DATA 81%
Accenture 81%
Inetum 80%
Capgemini 80%
Deloitte 80%
PwC 80%

General satisfaction (Strong Performers)

General satisfaction

Among the 879 IT sourcing relationships evaluated, 79% are rated as satisfied or very satisfied by the clients, while 10% are categorized as somewhat dissatisfied to very dissatisfied.

The overall satisfaction ranking includes 25 IT service providers. New entrants include Atmira, Eviden (formerly part of Atos last year), EY, GFT, Oesía, and PwC. The average satisfaction is 78%, one percentage point lower than in 2022 but still the highest in Europe.

Ayesa
(including Ibermática) and Fujitsu share the top position for overall satisfaction, with a satisfaction rating of 84%, followed by DXC Technology and TCS with 83%. These four providers have achieved exceptional performer status. This means their satisfaction scores stand out compared to other ranked service providers and exceed the market average, increased by the standard deviation.

In the strong (above average) performer category, T-Systems leads with a satisfaction score of 82%, followed by NTT DATA and Accenture (both at 81%), and Inetum, Capgemini, Deloitte and PwC (all four at 80%)

In this year’s evaluation of nearly 1,060 cloud sourcing relationships, AWS leads in cloud infrastructure platforms with a score of 81%, while Microsoft Office 365 maintains its top position with 84% for cloud software platforms.

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Amazon Web Services (AWS)
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Microsoft Office 365

Purchase the Spanish report

The 2023 Spanish report ranks the IT service providers by five IT service towers and four key performance indicators. The cloud providers are ranked by infrastructure and software cloud platforms. The report also covers the latest sourcing and governance trends. Please contact info@whitelane.com for more information (available in Spanish and English).

Request the management summary

Read the key findings of the 2023 Spanish IT Sourcing Study.

(Please note the management summary is only provided to end-user organisations and is not sent to service providers, consultants, etc.).