2022 Spanish IT Sourcing Study Results Published

The 2022 Spanish IT Sourcing Study, conducted by Whitelane Research in collaboration with Quint, investigates more than 700 unique IT sourcing relationships and more than 520 cloud sourcing relationships held by over 245 participants of the top IT spending organisations in Spain.

IT Service Providers
Cloud Providers
Cloud sourcing relationships
IT sourcing relationships

Key findings from the 2022 study:

75% of organisations in Spain are planning to maintain or increase their level of outsourcing in the next two years, with 40% confirming that they will outsource more. The manufacturing and public sector predict the most outsourcing, with almost one in two organisations planning to outsource more. In contrast, only one in four respondents from the consumer goods and retail and energy/utilities sectors plan to outsource more.

For the first time in this study, insourcing plans have increased significantly, doubling from 5% to 10%, the highest figure to date. The majority (68%) are turning to insource to achieve faster time to market and improved quality outcomes.


Respondents planning to outsource more

More scalability to business needs remains the number one driver for organisations planning to outsource more (60%) in Spain. Access to resources/talent is the second driver, cited by almost one in two respondents (48%), followed jointly by business transformation and access to innovation (both at 43%).

DXC Technology 86%
Fujitsu 85%
T-Systems 85%
Ibermática 84%
Accenture 83%

Top 5 only (Spain 2022)

Overall, respondents are satisfied with their IT service providers, with 81% of all 702 IT sourcing relationships rated by participants as satisfied or very satisfied (the highest percentage to date).

On the ranking for general satisfaction, DXC Technology is the best-performing service provider with a score of 86%, followed by Fujitsu and T-Systems (both at 85%), Ibermática (84%), and Accenture (83%).
The average satisfaction remains stable at 79% and is the highest in Europe, where Whitelane also conducts this study.

This year’s study includes three new KPIs. Fujitsu tops the ranking for security with a score of 88%, while DXC Technology achieves first place for sustainability with 82%. Clients perceive Accenture as the most transformative service provider, scoring 86%. The transformative innovation KPI has the lowest average with 72%, while business understanding has the highest with 83%.

Transformative Innovation
Business Understanding

Amazon Web Services (AWS) achieves first place for infrastructure cloud with 86%, while Microsoft Office 365 is number one for a second consecutive year for software cloud with 85%.

84% of survey respondents plan to move to the public cloud to achieve more agility and scalability. Although almost 50% report that less than 10% of the applications portfolio currently runs on a public cloud platform (significantly higher than the European average of 18%), one-third of participants predict that 50% or more of their applications will be in the cloud in two years.

Cloud management and integration is the weakest client governance capability, with 29% of respondents stating that very significant improvements are required within their organisation. Service providers agree, although to a much greater extent, with 67% answering that very serious improvements are necessary.

Purchase the full Spanish report

The 2022 Spanish report ranks the IT service providers by three IT domains (applications, data centre and end-user services), as well as by eight different KPIs. The cloud providers are ranked by infrastructure and software cloud platforms and by four KPIs. The report also covers the latest IT and cloud sourcing trends. Please contact info@whitelane.com for more information. (available in English and Spanish/disponible en Español)

Request the Spanish management summary

Read the key findings of the 2022 Spanish IT Sourcing Study.

(Please note the management summary is only provided to end-user organisations and is not to service providers, consultants, etc.).