2022 Spanish IT Sourcing Study Results Published
The 2022 Spanish IT Sourcing Study, conducted by Whitelane Research in collaboration with Quint, investigates more than 700 unique IT sourcing relationships and more than 520 cloud sourcing relationships held by over 245 participants of the top IT spending organisations in Spain.

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Participants
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IT Service Providers
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Cloud Providers
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Cloud sourcing relationships
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IT sourcing relationships
Key findings from the 2022 study:
75% of organisations in Spain are planning to maintain or increase their level of outsourcing in the next two years, with 40% confirming that they will outsource more. The manufacturing and public sector predict the most outsourcing, with almost one in two organisations planning to outsource more. In contrast, only one in four respondents from the consumer goods and retail and energy/utilities sectors plan to outsource more.
For the first time in this study, insourcing plans have increased significantly, doubling from 5% to 10%, the highest figure to date. The majority (68%) are turning to insource to achieve faster time to market and improved quality outcomes.
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Respondents planning to outsource more
More scalability to business needs remains the number one driver for organisations planning to outsource more (60%) in Spain. Access to resources/talent is the second driver, cited by almost one in two respondents (48%), followed jointly by business transformation and access to innovation (both at 43%).
Top 5 only (Spain 2022)
Overall, respondents are satisfied with their IT service providers, with 81% of all 702 IT sourcing relationships rated by participants as satisfied or very satisfied (the highest percentage to date).
On the ranking for general satisfaction, DXC Technology is the best-performing service provider with a score of 86%, followed by Fujitsu and T-Systems (both at 85%), Ibermática (84%), and Accenture (83%).
The average satisfaction remains stable at 79% and is the highest in Europe, where Whitelane also conducts this study.
This year’s study includes three new KPIs. Fujitsu tops the ranking for security with a score of 88%, while DXC Technology achieves first place for sustainability with 82%. Clients perceive Accenture as the most transformative service provider, scoring 86%. The transformative innovation KPI has the lowest average with 72%, while business understanding has the highest with 83%.
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Transformative Innovation
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Business Understanding