Overall, respondents are satisfied with their IT service provider(s), with 90% of all 682 IT sourcing relationships rated satisfactory or higher. TCS is the highest-ranked provider with a score of 82%, followed by Accenture (80%), Infosys and Basefarm (both at 78%), and LTI (77%). The average satisfaction of 72% remains the same compared to 2021, while client satisfaction is highest in Norway (76%) and lowest in Denmark (71%).
The top service providers across the four Nordic countries are:
· Denmark: TCS, Accenture, and ATEA
· Finland: Accenture, TCS, and Infosys
· Norway: TCS, Cognizant, and Accenture
· Sweden: TCS, LTI, and Fujitsu
Our final report includes full rankings by country, IT domain as well as by eight different KPIs.