2022 Nordic IT Sourcing Study Results Published

The 2022 Nordic IT Sourcing Study, conducted by Whitelane Research in collaboration with PA Consulting, investigates more than 680 unique IT sourcing relationships and more than 750 cloud sourcing relationships held by over 350 participants of the top IT spending organisations in the Nordics.

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Participants
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IT Service Providers
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Cloud Providers
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Cloud sourcing relationships
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IT sourcing relationships

Key findings from the 2022 Nordic study:

67% of organisations in the Nordics plan to outsource at the same rate or more in the next two years, with 26% confirming they will outsource more. The percentage of respondents planning to outsource more is the lowest since the Nordic study began in 2013, declining year on year from a peak of 46% in 2016. Insourcing plans are one of the highest in Europe, with 17% of participants are planning to outsource less.

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More scalability to business remains the number one outsourcing driver for organisations planning to outsource more with 63%, followed by focus on core business (61%) and access to resources/talent (53%). Cost reduction continues to decline in importance (down 9% compared to last year). The driver is ranked fourth with a score of 44%, the lowest to date.

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More scalability to business needs
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Focus on core business
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Access to resources/talent

Overall, respondents are satisfied with their IT service provider(s), with 90% of all 682 IT sourcing relationships rated satisfactory or higher. TCS is the highest-ranked provider with a score of 82%, followed by Accenture (80%), Infosys and Basefarm (both at 78%), and LTI (77%). The average satisfaction of 72% remains the same compared to 2021, while client satisfaction is highest in Norway (76%) and lowest in Denmark (71%).

The top service providers across the four Nordic countries are:

· Denmark: TCS, Accenture, and ATEA
· Finland: Accenture, TCS, and Infosys
· Norway: TCS, Cognizant, and Accenture
· Sweden: TCS, LTI, and Fujitsu

Our final report includes full rankings by country, IT domain as well as by eight different KPIs.

TCS 82%
Accenture 80%
Infosys 78%
Basefarm 78%
LTI 77%

Top 5 only (Nordics 2022)

This year’s study includes three new KPIs. LTI tops the ranking for security with a score of 84%, while Infosys achieves first place for sustainability with 86%. Clients perceive Accenture and Infosys as the most transformative service providers with a score of 75%.

The transformative innovation KPI has the lowest average with 64%, while providers have performed best on account management with an average of 76%.

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Account Management
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Transformative Innovation

Microsoft Azure achieves first place for infrastructure cloud platforms with a score of 80%, while Microsoft Office 365 remains number one with 82% for software cloud platforms.

With an increased focus on cloud, the 2022 study ranks the cloud providers by four new KPIs. Infrastructure cloud providers have performed best on security and compliance with an average of 80%, while solution guidance is the weakest KPI with 69%. In contrast, software cloud providers score lowest on security and compliance with 68%, while the pricing transparency KPI has the highest average at 77%.

Infrastructure Cloud Providers

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Security & Compliance
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Solution Guidance

Software Cloud Providers

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Pricing Transparency
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Security & Compliance

Purchase the full Nordic report

The 2022 Nordic report ranks the IT service providers by three IT domains (applications, data centre and end-user services), country as well as by eight different KPIs. The cloud providers are ranked by infrastructure and software cloud platforms and by four KPIs. The report also covers the latest IT and cloud sourcing trends. Please contact info@whitelane.com for more information.

Request the Nordic management summary

Read the key findings of the 2022 Nordic IT Sourcing Study.

(Please note the management summary is only provided to end-user organisations).

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