2022 Dutch IT Sourcing Study Results Published

The 2022 Dutch IT Sourcing Study, conducted by Whitelane Research in collaboration with Quint, investigates more than 430 unique IT sourcing relationships and more than 400 cloud sourcing relationships held by over 210 participants of the top IT spending organisations in the Netherlands.

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Participants
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IT Service Providers
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Cloud Providers
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Cloud sourcing relationships
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IT sourcing relationships

Key findings from the 2022 Dutch study:

78% of organisations in the Netherlands plan to outsource at the same rate or more in the next two years, with 44% confirming they will outsource more. The number of respondents planning to outsource more is one of the highest in Europe and 5% above the 2021 European average of 39%. By industry, the financial services sector predicts most outsourcing growth, with 60% of organisations planning to outsource more, 16 percentage points above the overall average.

78%

Focus on core business is the number one outsourcing driver for organisations planning to outsource more (61%), followed by more scalability to business needs (56%) and access to resources/talent (51%). For the first time in this study, cost reduction falls out of the top three drivers with its lowest score so far (44%).

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Focus on core business
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More scalability to business needs
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Access to resources/talent

Overall, respondents are satisfied with their IT service provider(s), with 91% of all 432 IT sourcing relationships rated as satisfactory. On the ranking for general satisfaction, TCS achieves first place with a score of 86%, followed by CGI, HCL, and Wipro (all three at 80%), and Conclusion (77%). Compared to last year, the average satisfaction has increased by two percentage points to 73% (the highest to date), while none of the service providers have seen their scores decrease significantly (5% or more).

The top service providers by IT domain are:

· Applications: TCS, CGI, and Wipro
· Data centre: TCS, CGI, and Conclusion
· End-user services: TCS, Capgemini, and Wipro

TCS 86%
CGI 80%
HCL 80%
Wipro 80%
Conclusion 77%

Top 5 only (Netherlands 2022)

Across the eight KPIs, IT service providers have performed best on account management and business understanding, with an average of 77%, while transformative innovation requires the most improvement with 65%.

This year three new KPIs have been included: TCS tops the security and transformative innovation rankings, while HCL is number one for sustainability.

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Account Management & Business Understanding
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Transformative Innovation

More than half of survey respondents predict that 50% or more of their application portfolio will be running in the cloud in two years, with 75% citing agility and scalability as the main driver for moving to the public cloud. Amazon Web Services (AWS) and Google Cloud Platform achieve first place for infrastructure cloud platforms with 82%, while ServiceNow is number one with 85% for software cloud platforms.

Forty percent of respondents indicate they would move a significant percentage of their cloud load from a US to a European solution if a reputable European IaaS/PaaS provider would exist.

This year, cloud providers are ranked by four new KPIs. Infrastructure cloud providers have performed best on security and compliance with an average of 79%, while pricing is the weakest KPI with 70%. In contrast, software cloud providers score lowest on security and compliance with 65%, while the pricing transparency KPI has the highest average with 78%.

Infrastructure Cloud Providers

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Security & Compliance
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Pricing Transparency

Software Cloud Providers

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Pricing Transparency
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Security & Compliance

Alex van den Bergh, Managing Director at Quint

“For the third year in a row, client satisfaction with outsourcing in the Netherlands has increased. Now that we are gradually moving away from the pandemic epicenter, we see outsourcing drivers change from an immediate need to scale up or down, to more strategic considerations such as focus on core business. Both are indications that the market continues to increase its maturity.”

Purchase the full Dutch report

The 2022 Dutch report ranks the IT service providers by three IT domains (applications, data centre and end-user services) as well as by eight different KPIs. The cloud providers are ranked by infrastructure and software cloud platforms and by four KPIs. The report also covers the latest IT and cloud sourcing trends. Please contact info@whitelane.com for more information.

Request the Dutch management summary

Read the key findings of the 2022 Dutch IT Sourcing Study.

(Please note the management summary is only provided to end-user organisations).

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