Overall, respondents are satisfied with their IT service provider(s), with 91% of all 432 IT sourcing relationships rated as satisfactory. On the ranking for general satisfaction, TCS achieves first place with a score of 86%, followed by CGI, HCL, and Wipro (all three at 80%), and Conclusion (77%). Compared to last year, the average satisfaction has increased by two percentage points to 73% (the highest to date), while none of the service providers have seen their scores decrease significantly (5% or more).
The top service providers by IT domain are:
· Applications: TCS, CGI, and Wipro
· Data centre: TCS, CGI, and Conclusion
· End-user services: TCS, Capgemini, and Wipro