2022 French IT Sourcing Study Results Published
The 2022 French IT Sourcing Study, conducted by Whitelane Research in collaboration with Timspirit, investigates more than 480 unique IT sourcing relationships and more than 320 cloud sourcing relationships held by over 165 participants of the top IT spending organisations in France.
IT Service Providers
IT sourcing relationships
Cloud sourcing relationships
Key findings from the 2022 French study:
Two-thirds of organisations in France plan to outsource at the same rate or more in the next two years, with 32% confirming they will outsource more. 11% will outsource less (insource), while 23% do not yet know – the highest percentage in Europe, where Whitelane also conducts this study.
Insourcing has increased by four percentage points, driven by organisations looking to achieve smoother business transformation, faster time-to-market/improved quality outcomes, and financial incentives.
The main drivers for outsourcing are cost reduction (63%), improvement of service quality (50%), and focus on core business (50%). Compared to 2021, the business transformation driver has increased the most (11%), while access to resources/talent is down 15% and no longer in the top three. France is the only country in Europe, together with Switzerland, where achieving cost savings is the number one outsourcing driver.
This year, respondents rate cybersecurity management as their strongest governance capability, followed by supplier selection and contracting. In contrast, transition and change management is rated as one of the weakest capabilities, with 22% of clients indicating that very significant improvements are needed. Service providers in France rate their clients’ transition and change management capabilities even lower, with 58% saying that clients need “(very) significant improvements” in these areas.
Overall, respondents are satisfied with their IT service provider/s, with 91% of all 488 IT sourcing relationships rated satisfactory.
TCS achieves first place on the general satisfaction ranking with 87%, followed by HCL (81%), Capgemini (79%), DXC Technology (78%), and Wipro (77%). Client satisfaction with IT service providers in France has remained stable since 2019 at 71% and is the lowest in Europe for 2022.
Across the three IT domains, the top providers are:
o Application, development, maintenance & testing: TCS, Capgemini, and DXC Technology
o Data centre, managed infrastructure, hosting: HCL, Capgemini, and DXC Technology
o End-user services: TCS, Capgemini, and Fujitsu
DXC Technology 78%
Top 5 only (France 2022)
DXC Technology and Wipro top the new security KPI with 89%, while TCS is first for sustainability (85%) and transformative innovation (80%). Scores are highest on average for security (78%) and lowest for providers’ sustainability performance (66%). Account management has seen significant decreases compared to last year, with one-third of providers seeing their scores go down significantly (5% or more).
Microsoft Azure is number one for infrastructure cloud platforms with a score of 75%, while Microsoft office 365 achieves first place for software cloud platforms with 82%. Overall, infrastructure cloud providers have performed best on security and compliance (80%), while software providers, in contrast, score lowest for this KPI with 66%.
Microsoft Office 365