Overall, respondents are satisfied with their IT service provider/s, with 91% of all 488 IT sourcing relationships rated satisfactory.
TCS achieves first place on the general satisfaction ranking with 87%, followed by HCL (81%), Capgemini (79%), DXC Technology (78%), and Wipro (77%). Client satisfaction with IT service providers in France has remained stable since 2019 at 71% and is the lowest in Europe for 2022.
Across the three IT domains, the top providers are:
o Application, development, maintenance & testing: TCS, Capgemini, and DXC Technology
o Data centre, managed infrastructure, hosting: HCL, Capgemini, and DXC Technology
o End-user services: TCS, Capgemini, and Fujitsu