2023 BeLux IT Sourcing Study Results Published

The 2023 BeLux IT Sourcing Study, conducted by Whitelane Research, investigates more than 650 unique IT sourcing relationships and 1,000 cloud sourcing relationships held by over 260 participants of the top IT spending organisations in Belgium and Luxembourg.

Cyber threat makes IT Security the top investment area for CIOs in Belgium.

The number one IT investment area for clients is increasing security, resilience and cyber defence. Two-thirds of organisations cite this as a top investment area, indicating that they recognise the importance of IT for their operations and the increasing threat of cyber-attacks.

Further automation of business processes and migrating core business applications to the cloud are the second and third most popular IT investment areas, with 53% and 44%, respectively.

Companies in Belgium are increasingly looking at eastern Europe for IT.

The demand for nearshore outsourcing, e.g., to eastern Europe, is expected to grow, with almost 40% of organisations indicating that they expect nearshore to increase within their outsourcing mix.

Whitelane expects the IT outsourcing market for Belgium and Luxembourg to grow in terms of the scope of services, with 77% of respondents planning to outsource at the same rate or more in the next two years.

Compared to last year, insourcing plans have increased significantly, from 6% to 14% – in line with the 2022 European average of 13%. Given the current market conditions with a shortage of available technology professionals, it will be difficult for some organisations to fulfil their insourcing plans.


The number one reason organisations in Belgium and Luxembourg plan to outsource more is access to resources/talent. This outsourcing driver is cited by 67% of organisations that plan to outsource more. These organisations will use outsourcing to help tackle the challenges of a difficult labour market.

Other important outsourcing drivers include focus on core business (61%) and more scalability to business needs (50%) – Europe’s number one outsourcing driver for 2022.

Access to resources/talent
Focus on core business
More scalability
Computacenter 85%
Hexaware 84%
TCS 83%
GTT 82%
Cegeka 80%

General satisfaction: Exceptional Performers

The majority of the BeLux market is satisfied with their IT sourcing provider – 68% of all 652 IT sourcing relationships have been evaluated as satisfied or very satisfied.

This year, 34 IT service providers have been included in the general satisfaction ranking. Computacenter achieves first place with 85%, followed by Hexaware (84%), TCS (83%), GTT (82%) and Cegeka (80%). All five providers are classed as ‘Exceptional performers’ whose scores stand out compared to the other ranked providers.

Across the six IT service towers, the top providers are:

  • Digital transformation: Capgemini, Cegeka and TCS

  • Application services: Hexaware, TCS and Cegeka

  • Infrastructure hosting: Cegeka, Inetum-RealDolmen and Kyndryl

  • Network & telecommunications: GTT, Telenet and NTT

  • Workplace services: Computacenter, TCS and Econocom

  • Security Services: Cegeka, TCS and Deloitte

The BeLux report includes full rankings for the above IT service towers.

Amazon Web Services (AWS) remains on top of the infrastructure cloud ranking, scoring 83%.

Microsoft Office 365 is number one for software cloud platforms with 87% and a notable lead of eight percentage points over Microsoft Dynamics 365.

Amazon Web Services (AWS)
Microsoft Office 365

Purchase the full BeLux report

The 2023 BeLux report ranks the IT service providers by six IT service towers and four key performance indicators. The cloud providers are ranked by infrastructure and software cloud platforms. The report also covers the latest sourcing and governance trends. Please contact info@whitelane.com for more information.

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Read the key findings of the 2023 BeLux IT Sourcing Study.

(Please note the management summary is only provided to end-user organisations and is not sent to service providers, consultants, etc.).