In general, clients are very satisfied with their service providers, with 94% of the 837 IT outsourcing relationships evaluated as satisfactory. Spain continues to have the largest degree of client satisfaction in Europe.
Everis and DXC Technology are the highest ranked providers for 2019, with a shared satisfaction score of 80%, followed by Ibermática, Amazon Web Services (AWS), Accenture, Salesforce.com and Deloitte (all five with 79%). In comparison with the rest of Europe, Spain continues to have one of the highest levels of client satisfaction. New entrants in this year’s study include: Econocom, Getronics and Gfi.