News

2018 Annual Forum, Spain – Journey to the World of Cloud

On 27 June Whitelane Research in collaboration with Quint Wellington Redwood organized a half day event in Madrid on the journey to cloud.

The event included cloud success stories from Iñaki Vélez, Head of Architecture at Grupo Santillana and Araceli García, IT Service Delivery Manager at IAG Group.

This was followed by an end-user panel debate moderated by Guillermo Lillo from Quint, on the obstacles towards cloud and lessons learned featuring: Israel Devesa, Head of Architecture at Viesgo, Pello Olaskoaga, IT Development Director at eDreams ODIGEO and Alberto Martin, CIO at FRV.

Javier Morgado, Managing Partner at Quint Wellington Redwood then presented the current challenges and future of cloud before moderating the vendor panel debate which focused on the maturity of the cloud market. Panelists included: Jorge Molina, Everis, Rosa María Rodríguez, T-Systems, María Novoa, TCS, Ramón Pérez Blanco, Capgemini and Fernando Pereiro, Ibermática.

Photos from the Event

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June 29th, 2018|Categories: Events|

2018 UK IT Outsourcing Study Results Published

The 6th annual UK IT Outsourcing Study, conducted by Whitelane Research in cooperation with PA Consulting Group, investigates more than 760 unique IT outsourcing relationships held by over 240 of the top IT spending organisations in the United Kingdom. All industry sectors are represented.
Key findings from the 2018 UK study include:

  • Technology is increasingly seen as a differentiator that is driving business transformation across sectors. IT service delivery function is not limited to driving operations and efficiencies, but driving the innovation, products and revenues.
  • Over the next two years less outsourcing is predicted for the UK. Although 73% of respondents plan to outsource at the same rate or more, the number of companies planning to outsource more has decreased from 35% to 27% in comparison with last year.
  • 22% of organisations are looking to outsource less (insource) in the coming two years. The main reasons cited for insourcing are innovation, IP ownership and the speed/quality of delivery. In comparison with the rest of Europe the UK has one of the highest levels of insourcing.
  • From a client perspective, the main objectives to outsource are cost reduction, access to resources and improvement of service quality. Service providers in the UK place more importance on innovation and more financial flexibility while they undervalue the importance of cost reduction and access to resources.
  • Overall, respondents are satisfied with their IT service provider(s), with 88% of the 764 IT sourcing relationships being evaluated as satisfactory.
  • TCS and Hexaware are the highest ranked providers with a joint general satisfaction score of 81%, followed by Getronics (79%), HCL and NIIT (both at 77%) and Amazon and Salesforce.com (both at 76%).

Manish Khandelwal, IT sourcing expert at PA Consulting Group, says: “As businesses are increasingly technology driven, the IT supply chain cannot remain back office centric. While overall satisfaction levels with IT service providers remain high and outsourcers are generally seen as doing a good job of delivery, they must now prove to their customers that they are an essential part of the IT supply chain of the future as an innovation partner. If they are seen as bereft of new ideas they are destined to be relegated to the role of suppliers of utility computing”.

Results Presentation

Above: Jef Loos, Head Sourcing Research at Whitelane presents the results of the 2018 UK IT Outsourcing Study in London.

Management Summary

To request a copy of the UK management summary, please click on the button below and fill out the required information.
Management summary

Purchase the UK Report

If you would like to purchase a copy of the full report containing more detailed information, such as the main sourcing trends, ranking of the service providers by IT domain as well as by 8 different KPIs, please email info@whitelane.com.
May 31st, 2018|Categories: IT Outsourcing Studies|

2015 Annual IT Outsourcing Forum – Stockholm

Whitelane and PA Consulting held their 2015 Annual IT Outsourcing Forum “Best Practices for Successful Transitions/Transformations in Outsourcing” on 30 September at the Grand Hôtel in Stockholm.

Speakers included:

  • Johan Torstensson, VP, Head of Group IT & Enterprise IT, Ericsson
  • Merethe Johansen, Group Manager Infrastructure and Operations, Marine Harvest
  • Vladimir Simic, CIO, Nynas
  • Ian Willetts, MD Technology, Accenture
  • Sven Langerak, Director Sourcing & Vendor Management, Posten Norge
  • Philippe Roques, SVP, Capgemini
October 6th, 2015|Categories: Events|Tags: , , , |

CEO of TCS presented with award for Best IT Service Provider in Europe

Jef Loos, Head Sourcing Research at Whitelane presents Natarajan Chandrasekaran, CEO of TCS, with the award for Europe’s best IT Outsourcing provider yesterday in Mumbai, India.

The award, based on our 2014/2015 IT Outsourcing Study for Europe investigates more than 4200 unique IT outsourcing contracts held by over 1470 of the top IT spending organisations in Europe.

Commenting on the No.1 ranking, Jef Loos said:

“Despite its high growth rates, TCS has managed to retain the top most position in satisfaction for both its large (above €10 million) and small accounts (below €10 million), a strong indicator of its consistent account management quality”.

January 30th, 2015|Categories: Uncategorized|Tags: , , |

2014 Annual IT Outsourcing Forum – Stockholm

The last event in our Annual IT Outsourcing Forum series took place on Wednesday, 15 October at the Grand Hôtel in Stockholm. We were delighted to welcome more than 45 attendees.

Speakers included:

  • Stefan Wilsson, Business CIO, SAS
  • Joacim Dahlgren Vanhainen, SVP & Head of Group Regulatory IT Solutions, Nordea
  • Finn Carsten, IBM Sweden
  • Abhijeet Kelkar, Cognizant Nordics

Following the end-user and service provider presentations, Gösta Ljunberg of PA Consulting and Jef Loos of Whitelane presented the sourcing advisor’s view before moderating the panel session which included representatives from Accenture, Atos, Cognizant,  IBM , TCS and Tieto.

Event Photographs

October 16th, 2014|Categories: Events|Tags: , , |

Annual IT Outsourcing Forum – Copenhagen

On Thursday, 9 October, Whitelane and PA Consulting organized the next event in our Annual IT Outsourcing Forum series. Held at the Hilton Hotel in Copenhagen, the event was attended by more than 25 executives and included presentations from the following speakers:

  • Peter Laustsen, Director IT Service and Infrastructure Mgt, Carlsberg
  • Espen Opedal, CIO, Tryg Insurance
  • Matt Milton, VP Strategic Outsourcing Nordics, IBM
  • Abhijeet Kelkar, Head Advisor Relations, Nordics Cognizant and DACH

The Sourcing Advisors’ view was presented by Leif Caspersen, Partner at PA Consulting and Jef Loos of Whitelane.

The final session consisted of an interactive panel discussion with senior executives from Accenture, Cognizant,  IBM and TCS.

Event Photographs

October 10th, 2014|Categories: Events|Tags: , |

Annual IT Outsourcing Forum – Oslo

On Wednesday, 8 October, Whitelane and PA Consulting organized the second of our Annual IT Outsourcing Forum events in the Nordic region. Held at the Hotel Continental in Oslo, Norway, the half day event was attended by over 35 executives and included presentations from the following speakers:

  • Espen Falla, CIO, SAPA
  • Lars Vågsdal, CIO, Telenor Norway
  • Frode Meltzer, Relationship Director, TCS Norway
  • Carl Christian Malm, Managing Director- Technology, Accenture

Tom Krohn of PA Consulting and Jef Loos of Whitelane presented the sourcing advisor’s view to participants while the vendor panel session included senior level representatives from  Accenture, Cognizant, EVRY, IBM and TCS.

Event Photographs

 
October 9th, 2014|Categories: Events|Tags: , |

Annual IT Outsourcing Forum – Helsinki

On Thursday, 2 October, Whitelane and PA Consulting held the first of four events across the Nordic region as part of our Annual IT Outsourcing Forum series. Hosted at the Kamp Hotel in Helsinki, Finland, more than 40 senior level executives listened to presentations from both the end-user and service provider side on how to come to more successful outsourcing relationships. Max Herner, PA Consulting and Jef Loos of Whitelane also discussed their views and recommendations in addition to an interactive panel session featuring vendors from Accenture, Cognizant, IBM, TCS and Tieto.

Speakers included:

  • Matti Ylilammi, CEO, Arek
  • Pekka Eira, CIO, Fortum
  • Ruchikar Dalela, Country Head, TCS Finland
  • Bjorn Hortling, Director – Technology, Accenture Finland

Event Photographs

October 8th, 2014|Categories: Events|Tags: , |

Annual IT Outsourcing Forum – Amsterdam

On Thursday, 21 August, Quint Wellington Redwood and Whitelane Research welcomed more than 40 attendees to their Annual IT Outsourcing Forum at the Steigenberger hotel in Schiphol. The theme of the event focused on ‘How to come to more successful outsourcing relationships’ and included speakers from Ahold, ING, Capgemini and TCS in addition to a panel discussion with senior executives from Atos, Cegeka and Cognizant.

Event Photographs

August 29th, 2014|Categories: Events|Tags: , , |

Event: Best Practices in “Good Governance of Outsourcing Relationships”

On 13 November Whitelane Research hosted its 2013 Annual Executive Sourcing Forum for Belgium with more than 45 senior-level IT executives. The event focused on Best Practices in Good Governance of Outsourcing Relationships, an increasingly important and relevant issue which has been highlighted by both vendors and clients in our annual outsourcing studies this year. Attendees were treated to presentations from both the end-user and service provider perspective about their experiences, challenges and advice for developing a good governance strategy for current and future outsourcing relationships.

Speakers included: Luc Chauvin, CIO, Flemish Government, Punit Bhatia, Sourcing and Partner Manager, ING, Philip Cattrysse, Division Manager, Colruyt, Geert Hendrickx, Managing Director, Application Outsourcing BeNeFraLux, Accenture and Ged Roberts, Global Head, Operations & Delivery Excellence, TCS.

November 13th, 2013|Categories: Events|Tags: , |