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2019 Dutch IT Sourcing Study Results Published

The 2019 Dutch IT Sourcing Study, conducted by Whitelane Research in collaboration with Quint Wellington Redwood, investigates more than 550 unique IT outsourcing relationships held by over 200 of the top IT spending organisations in the Netherlands. 
Key findings from the 2019 Dutch study include:

  • More than two out of five organisations (42 percent) in the Netherlands are planning to outsource more of their IT in the next two years, with most outsourcing to be expected from the financial services sector (53%). Eleven percent of Dutch organisations are planning to increase insourcing in the coming years.
  • The primary reasons for Dutch organisations to outsource their IT services are focus on core business, improvement of service quality and cost reduction. Overall, more than 90 percent of organisations cite that they have (partly) achieved their outsourcing objectives.
  • Innovation is an increasingly more important factor for clients (cited by 43% as a key driver), but four out of five participants state that they are not achieving the expected innovation through outsourcing.
  • Cloud continues its growth with cloud providers such as Amazon Web Services (AWS), Microsoft (Office Suite and Azure), Salesforce.com having over 80 contracts that have been evaluated in this year’s study.
  • 70% of clients indicate that security and privacy concerns are the main barriers to further cloud adoption; service providers do not share this concern as only 30% of providers indicate security and privacy is a barrier.
  • The service provider community continues to show a strong overall satisfaction level with an increase in general satisfaction (2% for the whole market compared to last year) and an impressive 88% of the clients being somewhat to very satisfied with the 554 evaluated IT sourcing relationships.
  • On the overall ranking for general satisfaction, Amazon Web Services (AWS) is ranked number 1 with a satisfaction score of 84%, followed by Centric (79%), TCS and Accenture (both at 78%) and Salesforce.com (76%).

Across the 4 different IT domains, the highest ranking providers are:

  • For application development, maintenance, testing and SaaS: TCS, Accenture and Salesforce.com
  • For datacenter managed infrastructure and hosting: Amazon Web Services (AWS), Centric and Microsoft (Azure)
  • For network & telecommunications: Vodafone, Orange Business Services and KPN
  • For end-user services and collaboration solutions: Centric, Microsoft (Office Suite) and Cegeka

Results Presentation

The results of our 2019 IT Sourcing Study for the Netherlands were presented by Jef Loos, Whitelane and Alex van den Bergh, Quint on 14 March 2019. With almost 100 people in attendance, the event featured multiple interactive presentations hosted by organisations including Eneco, ERIKS, ING and Rabobank. There were also in-depth topic sessions on Hybrid Cloud Hosting, Sourcing in a DevOps Enterprise and SIAM.

Purchase the Dutch Report

If you would like to purchase a copy of the full Dutch report containing more detailed information, such as the main sourcing trends, ranking of the service providers by IT domain as well as by 9 different KPIs, please email info@whitelane.com.

Management Summary

To request a copy of the Dutch management summary, please click on the button below and fill out the required information.
Management Summary
March 15th, 2019|Categories: IT Outsourcing Studies|

2018 Annual Forum, Spain – Journey to the World of Cloud

On 27 June Whitelane Research in collaboration with Quint Wellington Redwood organized a half day event in Madrid on the journey to cloud.

The event included cloud success stories from Iñaki Vélez, Head of Architecture at Grupo Santillana and Araceli García, IT Service Delivery Manager at IAG Group.

This was followed by an end-user panel debate moderated by Guillermo Lillo from Quint, on the obstacles towards cloud and lessons learned featuring: Israel Devesa, Head of Architecture at Viesgo, Pello Olaskoaga, IT Development Director at eDreams ODIGEO and Alberto Martin, CIO at FRV.

Javier Morgado, Managing Partner at Quint Wellington Redwood then presented the current challenges and future of cloud before moderating the vendor panel debate which focused on the maturity of the cloud market. Panelists included: Jorge Molina, Everis, Rosa María Rodríguez, T-Systems, María Novoa, TCS, Ramón Pérez Blanco, Capgemini and Fernando Pereiro, Ibermática.

June 29th, 2018|Categories: Events|

2015 Annual IT Outsourcing Forum – Stockholm

Whitelane and PA Consulting held their 2015 Annual IT Outsourcing Forum “Best Practices for Successful Transitions/Transformations in Outsourcing” on 30 September at the Grand Hôtel in Stockholm.

Speakers included:

  • Johan Torstensson, VP, Head of Group IT & Enterprise IT, Ericsson
  • Merethe Johansen, Group Manager Infrastructure and Operations, Marine Harvest
  • Vladimir Simic, CIO, Nynas
  • Ian Willetts, MD Technology, Accenture
  • Sven Langerak, Director Sourcing & Vendor Management, Posten Norge
  • Philippe Roques, SVP, Capgemini
October 6th, 2015|Categories: Events|Tags: , , , |

CEO of TCS presented with award for Best IT Service Provider in Europe

Jef Loos, Head Sourcing Research at Whitelane presents Natarajan Chandrasekaran, CEO of TCS, with the award for Europe’s best IT Outsourcing provider yesterday in Mumbai, India.

The award, based on our 2014/2015 IT Outsourcing Study for Europe investigates more than 4200 unique IT outsourcing contracts held by over 1470 of the top IT spending organisations in Europe.

Commenting on the No.1 ranking, Jef Loos said:

“Despite its high growth rates, TCS has managed to retain the top most position in satisfaction for both its large (above €10 million) and small accounts (below €10 million), a strong indicator of its consistent account management quality”.

January 30th, 2015|Categories: Uncategorized|Tags: , , |

2014 Annual IT Outsourcing Forum – Stockholm

The last event in our Annual IT Outsourcing Forum series took place on Wednesday, 15 October at the Grand Hôtel in Stockholm. We were delighted to welcome more than 45 attendees.

Speakers included:

  • Stefan Wilsson, Business CIO, SAS
  • Joacim Dahlgren Vanhainen, SVP & Head of Group Regulatory IT Solutions, Nordea
  • Finn Carsten, IBM Sweden
  • Abhijeet Kelkar, Cognizant Nordics

Following the end-user and service provider presentations, Gösta Ljunberg of PA Consulting and Jef Loos of Whitelane presented the sourcing advisor’s view before moderating the panel session which included representatives from Accenture, Atos, Cognizant,  IBM , TCS and Tieto.

Event Photographs

October 16th, 2014|Categories: Events|Tags: , , |

Annual IT Outsourcing Forum – Copenhagen

On Thursday, 9 October, Whitelane and PA Consulting organized the next event in our Annual IT Outsourcing Forum series. Held at the Hilton Hotel in Copenhagen, the event was attended by more than 25 executives and included presentations from the following speakers:

  • Peter Laustsen, Director IT Service and Infrastructure Mgt, Carlsberg
  • Espen Opedal, CIO, Tryg Insurance
  • Matt Milton, VP Strategic Outsourcing Nordics, IBM
  • Abhijeet Kelkar, Head Advisor Relations, Nordics Cognizant and DACH

The Sourcing Advisors’ view was presented by Leif Caspersen, Partner at PA Consulting and Jef Loos of Whitelane.

The final session consisted of an interactive panel discussion with senior executives from Accenture, Cognizant,  IBM and TCS.

Event Photographs

October 10th, 2014|Categories: Events|Tags: , |

Annual IT Outsourcing Forum – Oslo

On Wednesday, 8 October, Whitelane and PA Consulting organized the second of our Annual IT Outsourcing Forum events in the Nordic region. Held at the Hotel Continental in Oslo, Norway, the half day event was attended by over 35 executives and included presentations from the following speakers:

  • Espen Falla, CIO, SAPA
  • Lars Vågsdal, CIO, Telenor Norway
  • Frode Meltzer, Relationship Director, TCS Norway
  • Carl Christian Malm, Managing Director- Technology, Accenture

Tom Krohn of PA Consulting and Jef Loos of Whitelane presented the sourcing advisor’s view to participants while the vendor panel session included senior level representatives from  Accenture, Cognizant, EVRY, IBM and TCS.

Event Photographs

 
October 9th, 2014|Categories: Events|Tags: , |

Annual IT Outsourcing Forum – Helsinki

On Thursday, 2 October, Whitelane and PA Consulting held the first of four events across the Nordic region as part of our Annual IT Outsourcing Forum series. Hosted at the Kamp Hotel in Helsinki, Finland, more than 40 senior level executives listened to presentations from both the end-user and service provider side on how to come to more successful outsourcing relationships. Max Herner, PA Consulting and Jef Loos of Whitelane also discussed their views and recommendations in addition to an interactive panel session featuring vendors from Accenture, Cognizant, IBM, TCS and Tieto.

Speakers included:

  • Matti Ylilammi, CEO, Arek
  • Pekka Eira, CIO, Fortum
  • Ruchikar Dalela, Country Head, TCS Finland
  • Bjorn Hortling, Director – Technology, Accenture Finland

Event Photographs

October 8th, 2014|Categories: Events|Tags: , |

Annual IT Outsourcing Forum – Amsterdam

On Thursday, 21 August, Quint Wellington Redwood and Whitelane Research welcomed more than 40 attendees to their Annual IT Outsourcing Forum at the Steigenberger hotel in Schiphol. The theme of the event focused on ‘How to come to more successful outsourcing relationships’ and included speakers from Ahold, ING, Capgemini and TCS in addition to a panel discussion with senior executives from Atos, Cegeka and Cognizant.

Event Photographs

August 29th, 2014|Categories: Events|Tags: , , |

Event: Best Practices in “Good Governance of Outsourcing Relationships”

On 13 November Whitelane Research hosted its 2013 Annual Executive Sourcing Forum for Belgium with more than 45 senior-level IT executives. The event focused on Best Practices in Good Governance of Outsourcing Relationships, an increasingly important and relevant issue which has been highlighted by both vendors and clients in our annual outsourcing studies this year. Attendees were treated to presentations from both the end-user and service provider perspective about their experiences, challenges and advice for developing a good governance strategy for current and future outsourcing relationships.

Speakers included: Luc Chauvin, CIO, Flemish Government, Punit Bhatia, Sourcing and Partner Manager, ING, Philip Cattrysse, Division Manager, Colruyt, Geert Hendrickx, Managing Director, Application Outsourcing BeNeFraLux, Accenture and Ged Roberts, Global Head, Operations & Delivery Excellence, TCS.

November 13th, 2013|Categories: Events|Tags: , |