The 2016/2017 European IT Outsourcing Study, conducted by Whitelane Research, investigates more than 4600 unique IT outsourcing contracts held by over 1500 of the top IT spending organisations in Europe. The total combined annual value of the contracts included in this study is more than €40 billion.
Key findings from the European Study include:  

  • 80% of all respondents in the study confirm that they will continue to outsource at the same rate or more, with 43% citing that they are planning to outsource more.
  • Cost reduction is the most important driver for organisations planning to increase the level of outsourcing within their organisation (62%), followed by focus on core business (58%) and access to resources (46%).
  • The service provider community continued to show a strong overall performance, with clients remaining satisfied with 89% of contracts. Still, there are differences between the performances of the 25 IT service providers ranked in this year’s study, and our full report contains more detailed information, such as the service providers ranking by IT domain as well as by 11 different KPIs across four dimensions.
  • TCS and Hexaware occupy first place on the ranking as the suppliers with the highest level of satisfaction with a joint score of 79%, followed by Cognizant (76%), Computacenter (75%) and Accenture (74%). We have also created rankings by the three main industries: Financial Services, Public Sector, and Other. The full ranking of the providers by general satisfaction and by industry is included in the final report.

Management Summary

To request a copy of the European management summary, please click on the button below and fill out the required information.
Management summary

Purchase the European Report

If you would like to purchase a copy of the full report containing more detailed information, such as the main sourcing trends, ranking of the service providers by IT domain as well as by 11 different KPIs, please email