The 2016 German/Austrian IT Outsourcing Study, conducted by Whitelane Research in collaboration with Navisco AG – Sourcing Professionals, examined over 400 unique IT outsourcing contracts held by more than 130 of the top IT spending organisations in Germany and Austria.
The 2015 Swiss IT Outsourcing Study, conducted by Whitelane Research in collaboration with Navisco AG – Sourcing Professionals, investigates more than 285 unique IT outsourcing contracts held by over 70 of the top IT spending organisations in Switzerland.
Key findings from the Swiss Study include:
- Eighty percent of all respondents in the study confirm that they will continue to outsource at the same rate or more, with 43 percent saying they will outsource more indicating that the Swiss market still has significant growth potential.
- Cost reduction (cited by 91 percent) is the main driver for companies planning to outsource more. However, the need to focus on their core business (up 23 percent compared to last year) as well as transform the business (up seven percent compared to last year) have become significantly more important.
- TCS is ranked first in the overall service provider satisfaction ranking with a score of 83 percent, followed by Cognizant (80 percent), HCL (76 percent) and Swisscom (75 percent).
If you would like to purchase a copy of the full report containing more detailed information, such as the main sourcing trends, ranking of the service providers by IT domain as well as by 10 different KPIs, please email email@example.com.