(Out)sourcing – A variety of experiences and growing maturity to learn from. Increase your capabilities to set the right strategy and model, to get the implementation right and to manage it for success.

Both for Traditional IT as well as the New (as a service, cloud, digital) we cover outsourcing best practices:
what to source (capacity, service,..), pricing structures to drive right behavior, on/near/offshore structures, new delivery models such as DevOps and Agile, SLA/measurements/KPI’s, governance and core internal capabilities needed.

Theme
“Setting up and running a successfully (out)sourced IT Applications Service”

Participants
Small group of IT leadership and Application Directors of large, multinational companies of all industries and sectors

Format
A two day training session – Instructed by people with deep experience in applications outsourcing transformations. Plus offline a discussion with the expert on your specific situation

Fees
2000 Euros per participant

TRAINING AGENDA – DAY 1

STRATEGIC VIEW ON IT (OUT)SOURCING

  • What sourcing strategies for what CIO objectives: sourcing Traditional IT (ERP,..), source the New/Digital, cut cost out of the traditional and the run to fund the new
  • What you buy (IT transformation, business outcomes, services, capacity) & balanced objectives (Cost/Productivity, Business & User Satisfaction, Business Value, Innovation)
  •  Pricing models (fixed price, unit/ticket based pricing, capacity based, outcome based, gain/pain sharing variations) – Specific to each service (project, enhancements, support
  • What new are the service providers offering (next level of service industrialization -DevOps, agile, automation RPA/AI; Industry specific assets, etc)
  • The “New” (Cloud, As a Service, Digital, IOT, …) – How to organize business and IT for it (DevOps, Studios,..); how (out) sourcing can help; evolution in the provider landscape
  • Eco-system of suppliers and software vendors, end-to-end service, integration management
  • Managing a relationship – more than a contract

SETTING, MEASURING AND ACHIEVING THE OBJECTIVES

  • Cost reduction: productivity assumptions, ways to achieve it (offshore, ticket reduction, automation,…)
  • Business and user satisfaction
  • Business value (business KPI models, ..)
  • Innovation
  • SLA, KPI and measurements
  • Real life samples on analytics and incentives to drive right targets

ORGANIZATIONAL & OPERATIONAL VIEW

  • Retained internal organization, internal roles versus external roles (RACI)
  • Service provider management and delivery organization
  • Onshore/Offshore/Nearshore models and how to make it work, real life cases
  • Governance and reporting
  • ERP applications (ERP global competence center, what to keep internal / what to source, ..)

TRAINING AGENDA – DAY 2

LATEST TRENDS – WHAT ARE SERVICE PROVIDERS OFFERING?

  • DevOps, Agile, Analytics, RPA (Robotics Process Automation) / AI to industrialize application services
  • Industry-specific assets

TRANSITION & TRANSFORMATION

  • Method, plan, organization, governance to T&T
  • Change management & cultural fit in the new eco-system of suppliers

DIGITAL AND NEW IT – IMPACT ON ORGANIZATION SOURCING

  • Hybrid landscape of suppliers, As a Service, challenge of integration / end-to-end service
  • Joint teams Business, IT and Partners, DevOps
  • Innovation – how to organize and source for it?
  • Different layers in sourcing: innovation, transformation, run
  • Different skills and roles needed for Digital
  • Sourcing models and contracts for cloud solutions and As A Service
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