The 2017 Spanish IT Outsourcing Study, conducted by Whitelane Research in cooperation with Quint Wellington Redwood, examines more than 690 unique IT outsourcing contracts representing more than 210 participants of the top IT spending companies in Spain.
Key findings from the Spanish Study include:  

  • 80% of participants in the study confirm that they will continue to outsource at the same rate or more in the coming two years. Only 6% intend to reduce current levels of outsourcing.
  • For the first time in 5 years ‘access to resources’ has taken over ‘cost reduction’ as the most important driver for companies planning to increase their level of outsourcing.
  • 92% clients are satisfied with their outsourcing provider, especially in areas such as service quality, account management and business understanding.
  • Everis and Ibermática lead the ranking for another year with a joint score of 81%. In second place, with 78% are Accenture, Capgemini and DXC Technology, followed by Vodafone and Atos with 77%.
  • End-user clients and service providers have very different views regarding client capabilities in managing their transition and governance. The results show that 84% of clients are more or less satisfied with their current skills, whereas only 28% of providers evaluate their clients as mature in this area.

Results Presentation

The results of our 2017 IT Outsourcing Study for Spain were presented in Madrid on 16 November. The event also featured a round table discussion with speakers from: ENEL, Lafarge Holcim, REE and Repsol.

Purchase the Spanish Report

If you would like to purchase a copy of the full report containing more detailed information, such as the main sourcing trends, ranking of the service providers by IT domain as well as by 9 different KPIs, please email info@whitelane.com. (available in Spanish/disponible en español)